booking@crossroadstravel.com
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Booking and Paying
When your booking is accepted, a confirmation e-mail or fax will be sent to you in details within 7 days. The details need to be checked by you to be sure your all details are correct or not. Deposit needs to be transfered within 7 (seven) days of booking. You are able to pay the rest of the balance of the holiday or travel arrangements at least in 6 (six) weeks before your departure date. If you book within 6 (six) weeks of leaving, you must pay the total price of the holiday or travel arrangements when you book. If we do not receive your payment price of your holiday or travel arrangements by the due date, we will have to cancel your booking of the holiday or travel arrangements. If your booking is cancelled, we keep all the deposits you have paid and you have to pay a cancellation charge.
If you Wish to Make Changes
If you want to change any of the details of your booking after we have confirmed it, we do our best to help you although it is not guaranteed that we will be able to do this. We charge 30 Euro / 35 USD / £25 for each person on the booking for each item you want to change to cover our administration costs.
If you Cancel
If you want to cancel your travel arrangements, you must send us a written cancellation instruction. We will cancel your booking from the date we receive and acknowledge your written instruction to do so. You should send us any notice of cancellation by recorded delivery post or by fax. We will work out cancellation charges as set out below.
Full refund of deposit // 90+ days prior to departure
Loss of Deposit // 89 days prior to departure – 50 days prior to departure
49-29 days prior to departure 35% // cancellation fees will apply
28 days till departure date100% // cancellation fees will apply
If We Make Any Changes About the Cancellation of Your Holiday and Travel Arrangements
From time to time it may be necessary to make changes if it is needed we reserve the right to do so. Most changes are minor and in all cases we will inform you about the cancellation or changes as soon as possible. Occasionally we may need to make a major change,. If we do make any major changes, you need to let us know as soon as possible if you wish to accept the changes or cancellation of the holiday or travel arrangements with a fail refund.
If you do not wish to accept a major change by us, you can either:
a) Accept a changed agreements,
b) Purchase another holiday or travel arrangements from us,
c) Cancel your holiday or travel arrangements.
Important Note: We cannot accept any liability or responsibility and compensation in circumstances where the performance of the agreement is prevented by Reasons, Such as war, threat of war, riot, civil strike, terrorist activity, natural or nuclear disasters, earthquakes, fire, flood, adverse weather conditions and other events beyond our control. Crossroads Travel reserves the right to change or alter tours without any prior notification.
Our Responsibility For You
We accept responsibility for any death, badly injury or illnesses caused to you as a result of the proven negligent acts and/or omissions of our employees, agents, suppliers, and sub-contractors and their servants and/or agents while acting within the scope of, or in the course of, their employment, we also accept responsibilities for any damage caused to you as a result of any failure to perform, or improper performance of the service we have agreed to provide to you, Accept where such failure or performance of the services we have agreed to provide to you, accept where such failure or improper performance is not our fault or that of suppliers:
a) such failure is attributable to you or a member of your party.
b) such failure is attributable to a third party unconnected with the provision of the services to be provided to you and is unforeseeable or unavoidable.
c) such failure is due to force majeure (see important notes)
Your Responsibilities
You must insure that you and the rest of the party have valid passports and any appropriate visas. You should check which vaccinations are required for your chosen destinations by insulting your doctor. If you are hiring a car, please be sure your driving license is valid and comply with all local requirements.We can refuse to accept you as a customer or refuse to continue dealing with you if your behavior is disruptive, dangerous or annoying to other people or properties.We will not pay any refund or any cost incurred by you if your behavior is unacceptable. You need to tell us if you have an existing medical problem or disability, which may require assistance before you book your holiday and travel arrangements. Airlines state that women who is pregnant for 28 weeks or more at the time of return must have a doctor’s certificate indicating they are fit to travel. Nominally, permission to travel is refused after 32 weeks.
Accomodation and Rating
The relevant authorities in each country set official ratings. Different countries have different criteria for rating hotel and holiday and travel arrangements accommodation and therefore a 3 Star hotel in any country will not be necessary to offer the same facilities as a 3 star hotel. To help you in your choice of accommodation we have devised a rating system based upon the opinion of our managers in Turkey and our representatives. There may be guests from other countries staying at your accommodation hotel and therefore facilities and entertainment may vary according to the variety and ages of such guests. Some hotels have twin or double-bed rooms where a third or fourth bed can be added, in most cases if one or two beds are added then, the room may well run out of space.
If You Have any Complaint
We aim to provide you an enjoyable holiday or travel arrangements. But if a problem arises, you must report it immediately to our local representatives or the supplier of that service about the issue. If you are dissatisfied with the services we have offered you, you must then notify us in writing your booking reference within 14 days of your return by a recorded delivery. No responsibilty will be accepted about the complaints reported to our agent/representatives or suppliers in the resort.
Special Requests
We will do our best to pass on any special requests to the appropriate persons/suppliers. However we cannot guarantee that special requests will be met.
Travel Insurance
Insurance is not obligatory for daily trips in Turkey but all of our vehicles has insurance. We do have insurance for every single person who join one of our package tour however limitation and standards of the each country may not replace to each other therefore We highly recommend that you purchase comprehensive travel insurance before departure.
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The Ephesus Tour was a wonderful experience! The ancient ruins were fascinating, and our guide, Ali, was very knowledgeable and made the history come...
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This mini tour was the perfect way to explore Cappadocia! The Goreme Open-Air Museum and Pasabag Valley were stunning, and the underground city was so...
This mini tour was the perfect introduction to Cappadocia! The Goreme Open-Air Museum and Pasabag Valley were breathtaking, and the underground city w...
We had an amazing time on the Cappadocia Mini Tour! The itinerary was well-planned, and we got to see so much in just two days. The fairy chimneys and...
We had an amazing time on this tour! Istanbul was so vibrant, Cappadocia was like a fairy tale, and Ephesus was full of history. The hot air balloon r...
This tour was the highlight of our trip to Turkey! Istanbul’s Grand Bazaar and Topkapi Palace were incredible, Cappadocia’s landscapes were surreal, a...
We loved every moment of this tour! Istanbul was so full of history, Cappadocia was magical, and Ephesus was fascinating. The hot air balloon ride in...
This tour was amazing! Istanbul’s Hagia Sophia and Blue Mosque were stunning, Cappadocia’s fairy chimneys and hot air balloons were breathtaking, and...
We had an unforgettable time on this tour! Istanbul’s history, Cappadocia’s landscapes, and Ephesus’ ancient ruins were all incredible. The hot air ba...
This tour was a fantastic experience! Istanbul was so vibrant, Cappadocia was like a fairy tale, and Ephesus was full of history. The hot air balloon...
We loved this tour! Istanbul’s Grand Bazaar and Topkapi Palace were incredible, Cappadocia’s fairy chimneys and underground city were fascinating, and...
This tour exceeded all our expectations! Istanbul was so rich in history, Cappadocia was breathtaking, and Ephesus was unforgettable. The hot air ball...
We had an amazing time on this tour! Istanbul’s Hagia Sophia and Blue Mosque were stunning, Cappadocia’s landscapes were surreal, and Ephesus was abso...
This tour was the perfect way to explore Turkey! Istanbul was vibrant and full of history, Cappadocia was magical with its fairy chimneys and hot air...
The Green Tour was unforgettable! The Ihlara Valley hike was so peaceful, and the underground city was mind-blowing. Our guide, Ayşe, was fantastic an...
The Green Tour was a perfect blend of nature and history! The Ihlara Valley was breathtaking, and the underground city was fascinating. Our guide, Can...
We loved the Green Tour! The Ihlara Valley was stunning, and the hike was a great way to connect with nature. Our guide, Zeynep, was very knowledgeabl...
The Green Tour was the highlight of our trip to Cappadocia! The Ihlara Valley was so beautiful, and the hike was very enjoyable. Our guide, Mehmet, wa...
We had a fantastic time on the Green Tour! The Ihlara Valley hike was so refreshing, and the views were stunning. Our guide, Aylin, was very friendly...
The Green Tour was an incredible experience! We loved exploring the Ihlara Valley – the hike was peaceful, and the scenery was breathtaking. Our guide...
We loved the Underground City Tour! The Derinkuyu Underground City was fascinating, and it was amazing to see how people lived underground. Our guide,...
The Southern Tour was one of the best experiences of our trip! The underground city was mind-blowing and our guide Can made history come alive with hi...
We had an amazing time on the South Tour! The underground city was incredible, and it was so interesting to learn how people lived there centuries ago...
The Underground City Tour was absolutely fascinating! Exploring the ancient tunnels and rooms was like stepping back in time. Our guide, Ahmet, was in...
We loved the Red Tour! The Goreme Open-Air Museum and Pasabag Valley were breathtaking, and the Uchisar Castle offered amazing views of the region. Ou...
The Red Tour was the highlight of our trip to Cappadocia! The landscapes were stunning, and the stops were well-chosen. Our guide, Ali, was very passi...
We had an amazing time on the Red Tour! The itinerary was perfect, and we got to see all the highlights of Cappadocia. The fairy chimneys in Pasabag V...
The Red Tour in Cappadocia was absolutely fantastic! We visited so many incredible places like the Goreme Open-Air Museum, Pasabag Valley, and Uchisar...
This hot air balloon tour was absolutely amazing! The sunrise over Cappadocia was breathtaking, and the views of the unique landscapes were unforgetta...
The Cappadocia balloon tour was incredible! The views of the fairy chimneys and valleys from above were stunning. The pilot was very experienced and m...
Flying over Cappadocia in a hot air balloon was a dream come true! The landscapes looked like something from another planet, and the sunrise added a m...
This balloon tour was the highlight of our trip to Turkey! The views were breathtaking, and the entire experience was so well-organized. The pilot was...
The hot air balloon tour in Cappadocia was absolutely magical! Watching the sunrise over the fairy chimneys and unique landscapes was a once-in-a-life...
The Cappadocia tour from Istanbul was absolutely incredible! From the moment we landed, everything was perfectly organized. The hot air balloon ride w...
The Cappadocia tour was everything we hoped for and more! The landscapes were surreal, and the hot air balloon ride was a dream come true. Our guide,...
We booked the Cappadocia tour from Istanbul and couldn’t be happier! Everything was seamless, from the transfers to the tours. The fairy chimneys and...
This tour was the highlight of our Turkey trip! The flight from Istanbul was smooth, and the Cappadocia landscape was breathtaking. The hot air balloo...
We had an amazing time on the Cappadocia tour! The itinerary was well-planned, and we got to see all the highlights, like the Goreme Open-Air Museum,...
The Cappadocia tour from Istanbul was absolutely worth it! Everything was perfectly organized, from the flights to the hotel and the daily tours. Our...
Amazing Cappadocia tour! The Goreme Open-Air Museum and the underground city were fascinating. Our guide was great and made the experience even more s...
Ephesus was incredible! The tour was well organized and our guide was very passionate about history. It was incredible to see such well preserved anci...
The Ephesus tour was the highlight of our trip! The Library of Celsus and the Great Theater were breathtaking. Our guide Cemal was very friendly and s...
Absolutely loved the Ephesus tour! Our guide was fantastic and brought the ancient city to life. Walking through the ruins felt like stepping back in...
We had an amazing experience with your agency! Our guide was incredibly knowledgeable and made the tours very engaging. The Ephesus tour was a journey...
The 2 Days Cappadocia Tour was absolutely amazing and the perfect way to experience everything this magical region has to offer! From the moment we st...
Just got back from the Cappadocia and it was absolutely incredible! We started the day at Monks Valley (Paşabağ), where the fairy chimneys and unique...